Shipping

Shipping Information

Track a Shipment

Once your Icebreaker has been shipped, you can track it by logging into your account and viewing the shipment and tracking information shown in your Order History. You will also be sent a tracking number in your Shipment Confirmation email.

Shipping Process & Cost

Orders of $100 or more receive FREE Ground Shipping. Your order will be shipped once credit card authorizations have been obtained and shipping addresses have been confirmed.

As you will understand, we reserve the right to hold any order for suspected fraud.

Note: We cannot ship to a PO Box or any address outside of Canada.

Shipping Options

Canada Post Expedited
Properly completed orders will be processed in 1-2 business days. You can expect delivery 3-10 business days after your order is placed on Icebreaker.com.

Fedex Ground
Properly completed orders will be processed in 1-2 business days. You can expect delivery 3-10 business days after your order is placed on Icebreaker.com.

Fedex 2-day Air
Properly completed orders will be processed the same business day. You can expect delivery 2-4 business days after your order is placed on Icebreaker.com.

Please Note:

• Please expect to receive shipping and tracking information 1-2 days after your order is placed.
• All orders ship from Kamloops, BC. The above shipping times are an accurate portrayal of our service level.
• Please select the service you need up front, as no changes can be made to shipping options after the order has been submitted.
• Business days are Monday through Friday, excluding holidays.

Refunds on Shipping Charges

If we make a mistake and send you the wrong order, or if you receive a damaged product, we will refund the shipping charges to your credit card. And we will feel deeply embarrassed for a bit. (Then hopefully we'll all get over it and move on together, having formed a stronger bond as a result).